{"id":156871,"date":"2025-01-30T07:00:00","date_gmt":"2025-01-30T15:00:00","guid":{"rendered":"https:\/\/blog.everpuredata.com\/?p=156871"},"modified":"2025-04-29T08:43:17","modified_gmt":"2025-04-29T15:43:17","slug":"net-promoter-score-is-as-much-about-you-as-it-is-about-us","status":"publish","type":"post","link":"https:\/\/blog.everpuredata.com\/zh-hant\/perspectives\/net-promoter-score-is-as-much-about-you-as-it-is-about-us\/","title":{"rendered":"\u6de8\u63a8\u85a6\u503c\u5305\u542b\u4ec0\u9ebc\uff1f \u5f88\u591a\uff0c\u7279\u5225\u662f\u96a8\u8457\u6642\u9593\u7684\u63a8\u79fb\uff0c\u5b83\u662f\u51fa\u8272\u7684"},"content":{"rendered":"\n
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\u7e3d\u7d50<\/h3>\n\n\n\n

For nine consecutive years, Pure Storage has maintained an NPS of 80+ while growing our customer base from hundreds to thousands. Year after year, our world-class NPS shows that we listen to our customers and act on their feedback and in their best interests.<\/p>\n<\/div>\n\n\n\n

\"image_pdf\"<\/a>\"image_print\"<\/a><\/div>\n<\/div>\n\n\n\n
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Pure Storage \u7684 2024 \u5e74\u7a3d\u6838Net Promoter Score (NPS)\u70ba 81\u3002\u00a0\u00a0<\/p>\n\n\n\n

Yawn\uff0c\u5c0d\u5427\uff1f \u6211\u5011\u660e\u767d\u4e86\uff0c\u56e0\u70ba\u53e6\u4e00\u5bb6\u516c\u53f8\u70ba\u4e86 NPS \u800c\u56de\u982d\u8f15\u62cd\u81ea\u5df1\uff0c\u6240\u4ee5\u5f88\u5bb9\u6613\u6536\u5230\u9019\u500b\u6d88\u606f\u3002<\/p>\n\n\n\n

\u7576\u7136\uff0c\u6211\u5011\u6b63\u5728\u6253\u4e00\u5708\uff0c\u4f46\u91cd\u9ede\u5982\u4e0b\uff1a\u932f\u5931\u6211\u5011\u5f97\u5206\u80cc\u5f8c\u7684\u771f\u6b63\u610f\u7fa9\uff0c\u6703\u662f\u6211\u5011\u548c\u5ba2\u6236\u7684\u932f\u8aa4\u3002\u60a8\u53ef\u80fd\u77e5\u9053\uff0cNPS \u662f\u5f9e\u4e00\u500b\u554f\u984c\u7684\u56de\u7b54\u4f86\u8a08\u7b97\uff1a”\u60a8\u5411\u670b\u53cb\u6216\u540c\u4e8b\u63a8\u85a6\u672c\u516c\u53f8\u7684\u53ef\u80fd\u6027\u6709\u591a\u5927\uff1f”\u00a0<\/p>\n\n\n\n

\u7c21\u800c\u8a00\u4e4b\uff0cNPS \u63ed\u9732\u4e86\u5ba2\u6236\u5c0d\u6211\u5011\u9ad4\u9a57\u7684\u771f\u6b63\u4fe1\u5ff5\uff0c\u9019<\/em>\u503c\u5f97\u4e00\u63d0\u3002<\/p>\n\n\n\n

\u800c\u4e14\uff0c\u6545\u4e8b\u4e0d\u53ea\u6211\u5011\u8a18\u9304\u4e86\u4e16\u754c\u4e00\u6d41\u7684 NPS \u70ba 81\uff08\u79d1\u6280\u7522\u696d\u7684\u5e73\u5747 NPS \u70ba 35<\/a>\uff09\u3002\u56e0\u6b64\u6211\u5011\u9023\u7e8c\u4e5d\u5e74\u64c1\u6709\u8d85\u904e 80 \u500b NPS\uff0c\u540c\u6642\u5f9e\u4eca\u65e5\u7684\u6578\u767e\u540d\u5ba2\u6236\u6210\u9577\u70ba 13\uff0c000 \u540d\u5ba2\u6236\u3002\u9019\u662f\u5275\u65b0\u3001\u50f9\u503c\u3001\u7d00\u5f8b\u548c\u9577\u671f\u8ced\u6ce8\u7684\u6558\u8ff0\uff0c\u9019\u4e9b\u90fd\u8a2d\u5b9a\u4e86\u7522\u696d\u57fa\u6e96\u3002\u6211\u5011\u6700\u65b0\u7684 NPS \u9010\u5e74\u986f\u793a\uff0c\u6211\u5011\u50be\u807d\u5ba2\u6236\u7684\u610f\u898b\uff0c\u4e26\u6839\u64da\u4ed6\u5011\u7684\u610f\u898b\u56de\u994b\u548c\u6700\u4f73\u5229\u76ca\u63a1\u53d6\u884c\u52d5\u3002\u6211\u5011\u975e\u5e38\u91cd\u8996\u5ba2\u6236\u7d93\u5e38\u5f37\u8abf Pure Storage \u6240\u9054\u6210\u7684\u5353\u8d8a\u6295\u8cc7\u5831\u916c\u7387\u3002\u00a0<\/p>\n\n\n\n

NPS \u5341\u5e74\u4f86\u4ee3\u8868\u8457\u6211\u5011\u5ba2\u6236\u7684\u4e00\u81f4\u6027\u3001\u4fe1\u4efb\u611f\u548c\u5275\u65b0\u6210\u529f\u3002\u00a0<\/p>\n\n\n\n

\u76f8\u540c\u503c\u3001\u4e0d\u540c\u898f\u6a21<\/strong><\/h2>\n\n\n\n

\u6211\u5011\u5728 2014 \u5e74\u958b\u59cb\u9019\u500b\u6d41\u7a0b\uff0c\u7576\u6642\u6211\u5011\u6709 700 \u540d\u5ba2\u6236\u3002\u6211\u5011\u975e\u5e38\u91cd\u8996 NPS \u7684\u7a3d\u6838\uff0c\u4ee5\u5efa\u7acb\u4e26\u8d0f\u5f97\u4fe1\u4efb\u8207\u4fe1\u8b7d\u3002\u6211\u5011\u7684 NPS \u7531 Medallia \u57f7\u884c\uff0c\u4e26\u901a\u904e OCX Cognition \u8a8d\u8b49\uff0c\u5169\u8005\u7686\u662f\u4fe1\u8b7d\u826f\u597d\u7684\u5c08\u696d\u4eba\u58eb\uff0c\u6301\u7e8c\u5f97\u5206\u9054 80 \u5206\u4ee5\u4e0a\u3002\u00a0<\/p>\n\n\n\n

\u4e00\u81f4\u6027\u662f\u5982\u4f55\u767c\u751f\u7684\uff1f\u00a0<\/p>\n\n\n\n

15 \u5e74\u4f86\uff0cEvergreen \u4e00\u76f4\u81f4\u529b\u65bc\u9054\u6210\u540c\u6a23\u7684\u627f\u8afe\u3002\u9019\u4e0d\u662f\u4e00\u7a2e\u670d\u52d9\uff0c\u5b83\u4e0d\u53ea\u662f\u4e00\u7a2e\u67b6\u69cb\uff0c\u800c\u662f\u5805\u6c7a\u76f8\u4fe1\u5132\u5b58\u88dd\u7f6e\u80fd\u5920\u66f4\u53ef\u9760\u3001\u6c38\u9060\u66f4\u73fe\u4ee3\u5316\u3001\u66f4\u6709\u6548\u7387\uff0c\u800c\u4e14\u7121\u8ad6\u6211\u5011\u5728\u4f55\u8655\u4ee5\u4efb\u4f55\u65b9\u5f0f\u5354\u52a9\u5ba2\u6236\uff0c\u90fd\u66f4\u52a0\u7c21\u55ae\u7684\u8868\u73fe\u3002\u00a0<\/p>\n\n\n\n

\u6211\u5011\u5f88\u9ad8\u8208\u80fd\u5920\u900f\u904e\u670d\u52d9\u5c64\u7d1a\u5354\u8b70\u4f86\u5be6\u73fe\u9019\u4e9b\u50f9\u503c\u3002\u6211\u5011\u7684 SLA \u662f\u4fe1\u4efb\u65b9\u7a0b\u7684\u5546\u696d\u7d42\u9ede\uff0c\u5e6b\u52a9\u5ba2\u6236\u4f9d\u9760 Pure Storage \u4f86\u9054\u5230\u5927\u898f\u6a21\u5132\u5b58\u9700\u6c42\uff0c\u540c\u6642\u4e0d\u5f71\u97ff 81 NPS \u4e2d\u53cd\u6620\u7684\u6a19\u6e96\u3002\u6c92\u6709\u505c\u6a5f\u6642\u9593\uff1f \u6211\u5011\u767c\u660e\u4e86\u5132\u5b58\u7684 SLA\u3002\u6c38\u7e8c\u6210\u672c\u8207\u96fb\u529b\u4fdd\u8b49<\/a>\uff1f \u6211\u5011\u7387\u5148\u5be6\u65bd\u3002\u6c92\u6709\u8cc7\u6599\u907a\u5931\u3001\u8cc7\u6599\u642c\u79fb\u548c\u7db2\u8def\u98a8\u96aa\u4fdd\u8b49<\/a>\uff1f \u540c\u6a23\u7684\u6545\u4e8b\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Flash<\/strong> Forward<\/strong><\/h2>\n\n\n\n

\u96d6\u7136\u6211\u5011\u975e\u5e38\u91cd\u8996\u696d\u754c\u7684\u57fa\u6e96\uff0c\u5982 Gartner\u00ae<\/sup> Magic Quadrant \u548c\u6211\u5011\u7684\u8a8d\u53ef<\/a>\uff0c\u4f46\u7d93\u904e\u7a3d\u6838\u7684 NPS \u662f\u6211\u5011\u5ba2\u6236\u4fe1\u5ff5\u4e2d\u6700\u6e05\u6670\u7684\u5feb\u7167\uff0c\u800c\u4e14\u6211\u5011\u696d\u754c\u7684\u4efb\u4f55\u4eba\u90fd\u7121\u6cd5\u50cf Pure Storage \u4e00\u6a23\u6301\u7e8c\u63d0\u4f9b\u6700\u9ad8\u7b49\u7d1a\u7684\u8a8d\u8b49 NPS\u3002<\/p>\n\n\n\n

\u5728\u8cc7\u6599\u7ba1\u7406\u548c\u5132\u5b58\u662f\u696d\u52d9\u8f49\u578b\u4e0d\u53ef\u6216\u7f3a\u7684\u4e16\u754c\u4e2d\uff0c\u201c\u8db3\u5920\u597d\u201d\u7684\u5132\u5b58\u65b9\u6cd5\u4e0d\u518d\u7b26\u5408\u5ba2\u6236\u61c9\u5f97\u7684\u6a19\u6e96\u3002<\/p>\n\n\n\n

\u6211\u5011\u5c07\u7e7c\u7e8c\u6311\u6230\u6975\u9650\uff0c\u56e0\u70ba\u6211\u5011\u7684\u5b97\u65e8\u8207 15 \u5e74\u524d\u958b\u59cb\u7684\u5b97\u65e8\u76f8\u540c\uff1a\u900f\u904e\u70ba\u4f01\u696d\u9762\u81e8\u7684\u4efb\u4f55\u6311\u6230\u6e96\u5099\u5132\u5b58\u88dd\u7f6e\uff0c\u5275\u9020\u53ef\u9760\u3001\u7c21\u55ae\u7684\u9ad4\u9a57\u3002\u5982\u4eca\uff0c\u9019\u6b63\u900f\u904e\u9811\u56fa\u7684\u5206\u6563\u5132\u5b58\u696d\u52d9\uff0c\u5efa\u7acb\u7d71\u4e00\u7684\u8cc7\u6599\u7ba1\u7406\u9ad4\u9a57\u3002\u6211\u5011\u5c07\u8207\u4efb\u4f55\u4eba\u8a0e\u8ad6\u6211\u5011\u9069\u61c9\u6027\u4f73\u7684\u8edf\u9ad4\u5b9a\u7fa9\u67b6\u69cb\uff0c\u5e6b\u52a9\u4ed6\u5011\u9810\u6e2c\u8b8a\u5316\u3001\u7a81\u7834\u4e26\u4fdd\u6301\u5b89\u5168\u3002\u6700\u5f8c\uff0c\u5ba2\u6236\u80fd\u9054\u6210\u7684\u5c31\u662f\u6700\u91cd\u8981\u7684\u3002\u00a0\u00a0<\/p>\n\n\n\n

\u90a3\u9ebc\uff0c\u6210\u70ba\u6700\u597d\u7684\u4ee3\u8868\u4ec0\u9ebc\u610f\u601d\uff1f \u662f\u5426\u70ba\u4efb\u4f55\u516c\u53f8\u7684 NPS \u5728\u67d0\u500b\u6642\u9593\u9ede\uff0c\u6216\u662f\u5341\u5e74\u591a\u4f86\u6301\u7e8c\u4e0d\u65b7\u7684 NPS \u5353\u8d8a\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u540c\u6642\u4f7f\u6211\u5011\u7684\u5ba2\u6236\u7fa4\u6210\u9577\u4e09\u500d\uff1f<\/p>\n\n\n\n

\u60a8\u53ef\u80fd\u77e5\u9053\u6211\u5011\u5728\u9019\u500b\u554f\u984c\u4e0a\u7684\u7acb\u5834\uff0c\u5e0c\u671b\u60a8\u540c\u610f\u3002\u5982\u679c\u60a8\u5728\u6eff\u8db3\u6bcf\u4f4d\u5ba2\u6236\u7368\u6709\u7684\u9700\u6c42\u7684\u540c\u6642\uff0c\u53ef\u4ee5\u9054\u6210\u5341\u5e74\u7684\u6210\u6548\uff0c\u90a3\u9ebc\u6211\u5011\u53ef\u4ee5\u91dd\u5c0d\u8ab0\u6700\u512a\u79c0\u63d0\u51fa\u722d\u8ad6\u3002\u00a0\u00a0<\/p>\n\n\n\n

\u9019\u5c31\u662f\u6211\u5011\u4e0d\u6253\u7b97\u6539\u8b8a\u7684\u4e8b\u60c5\u3002\u00a0<\/p>\n\n\n\n

\u300c\u6839\u64da\u6211\u7684\u7d93\u9a57\uff0c\u5f88\u5c11\u516c\u53f8\u80fd\u9054\u6210 Pure Storage \u7684\u6210\u679c\uff1a\u7dad\u6301\u5c07\u8fd1\u5341\u5e74\u7684\u4e16\u754c\u7d1a NPS\uff0c\u540c\u6642\u4f7f\u5ba2\u6236\u7fa4\u5448\u6307\u6578\u6210\u9577\u3002\u9019\u5c31\u662f\u5ba2\u6236\u773c\u4e2d\u4e00\u81f4\u7684\u5353\u8d8a\u5b9a\u7fa9\u3002”\u00a0<\/em><\/p>\u2013OCX Cognition \u57f7\u884c\u9577\u66a8\u5275\u8fa6\u4ebaRichard Owen<\/cite><\/blockquote><\/figure>\n\n\n<\/div>\n<\/div>\n\n\n\n

\n
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Rely on Us<\/h2>\n\n\n\n

Learn more about our simple, reliable, agile, efficient platform.<\/p>\n\n\n\n

\n
Explore the Pure Storage Platform<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Pure Storage \u5728 2024 \u5e74\u9054\u5230Net Promoter Score (NPS) 81\u3002\u4e86\u89e3\u9019\u5c0d\u6211\u5011\u7684\u771f\u6b63\u610f\u7fa9\uff0c\u4ee5\u53ca\u9019\u5c0d\u6bcf\u5929\u4ef0\u8cf4\u6211\u5011\u7684\u5ba2\u6236\u6709\u4f55\u610f\u7fa9\u3002<\/p>\n","protected":false},"author":387,"featured_media":154774,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_ppma_block_editor_authors":""},"categories":[12960,14546],"tags":[16403,15375,14809],"content-position":[],"ppma_author":[14203],"class_list":["post-156871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-events","category-perspectives","tag-company-news","tag-future-of-data-storage-zh-hant","tag-14809"],"acf":[],"yoast_head":"\nPure Storage \u7684\u6de8\u63a8\u85a6\u5206\u6578\u662f\u591a\u5c11\uff1f |<\/title>\n<meta name=\"description\" content=\"Everpure \u5728 2024 \u5e74\u9054\u5230Net Promoter Score (NPS) 81\u3002\u4e86\u89e3\u9019\u5c0d\u6211\u5011\u7684\u771f\u6b63\u610f\u7fa9\uff0c\u4ee5\u53ca\u9019\u5c0d\u6bcf\u5929\u4ef0\u8cf4\u6211\u5011\u7684\u5ba2\u6236\u6709\u4f55\u610f\u7fa9\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.everpuredata.com\/zh-hant\/perspectives\/net-promoter-score-is-as-much-about-you-as-it-is-about-us\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u6de8\u63a8\u85a6\u503c\u5305\u542b\u4ec0\u9ebc\uff1f \u5f88\u591a\uff0c\u7279\u5225\u662f\u96a8\u8457\u6642\u9593\u7684\u63a8\u79fb\uff0c\u5b83\u662f\u51fa\u8272\u7684\" \/>\n<meta property=\"og:description\" content=\"Everpure \u5728 2024 \u5e74\u9054\u5230Net Promoter Score (NPS) 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