{"id":160440,"date":"2022-10-20T13:39:14","date_gmt":"2022-10-20T20:39:14","guid":{"rendered":"https:\/\/blog.everpuredata.com\/?p=160440"},"modified":"2025-03-29T22:27:55","modified_gmt":"2025-03-30T05:27:55","slug":"the-modern-way-to-get-to-know-your-customers","status":"publish","type":"post","link":"https:\/\/blog.everpuredata.com\/zh-hant\/perspectives\/the-modern-way-to-get-to-know-your-customers\/","title":{"rendered":"\u4e86\u89e3\u5ba2\u6236\u7684\u73fe\u4ee3\u5316\u65b9\u5f0f"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-medium-font-size is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<div class=\"wp-block-group pdf-print-hide is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-f726d978 wp-block-group-is-layout-flex\"><div class=\"pdfprnt-buttons\"><a href=\"https:\/\/blog.everpuredata.com\/zh-hant\/wp-json\/wp\/v2\/posts\/160440?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\" ><img decoding=\"async\" src=\"https:\/\/blog.everpuredata.com\/wp-content\/plugins\/pdf-print-pro\/images\/pdf.png?1953174090\" alt=\"image_pdf\" title=\"View PDF\" \/><\/a><a href=\"https:\/\/blog.everpuredata.com\/zh-hant\/wp-json\/wp\/v2\/posts\/160440?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\" ><img decoding=\"async\" src=\"https:\/\/blog.everpuredata.com\/wp-content\/plugins\/pdf-print-pro\/images\/print.png?245231721\" alt=\"image_print\" title=\"Print Content\" \/><\/a><\/div>\n<\/div>\n\n\n\n<div id=\"CONTENT\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u6578\u5341\u5e74\u4f86\uff0c\u300c\u4e86\u89e3\u5ba2\u6236\u300d\u66fe\u7d93\u4ee3\u8868\u8457\u89aa\u81ea\u5230\u5834\u804a\u5929\u3001\u5728\u516c\u53f8\u73fe\u5834\u804a\u5929\uff0c\u4ee5\u53ca\u559d\u5496\u5561\uff08\u4e00\u822c\u5496\u5561\uff0c\u800c\u4e0d\u662f\u534a\u98df\u54e1\u5de5\u98f2\u6599\uff09\u3002\u4e00\u65e6\u5728\u7dda\u4e0a\u9032\u884c\u696d\u52d9\u6210\u70ba\u6a19\u6e96\u4f5c\u696d\u7a0b\u5e8f\uff0c\u5ba2\u6236\u8cc7\u6599\u7684\u77e5\u8b58\u5c31\u6bd4\u4e00\u5c0d\u4e00\u4e92\u52d5\u4f86\u5f97<\/span><span style=\"font-weight: 400;\">\u591a\u3002<b><\/b>\u9019\u4e9b\u8cc7\u6599\u6210\u70ba\u5bf6\u8cb4\u7684\u8cc7\u7522\uff0c\u5982\u679c\u8981\u4fdd\u7559\u8a72\u50f9\u503c\uff0c\u5c31\u5fc5\u9808<\/span><a href=\"https:\/\/blog.everpuredata.com\/perspectives\/the-evolution-of-the-value-of-data\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u59a5\u5584\u4fdd\u8b77\u3001\u7ba1\u7406\u548c\u8655\u7406<\/span><\/a><span style=\"font-weight: 400;\">\u3002\u00a0 \u9019\u5c31\u662f\u70ba\u4f55\u4eca\u65e5<\/span><b>\u7684\u4e86\u89e3\u5ba2\u6236\u65e5<\/b><span style=\"font-weight: 400;\">\u4e3b\u8981\u662f\u95dc\u65bc\u5ba2\u6236\u6d3b\u52d5\u6240\u7522\u751f\u7684\u8cc7\u6599\u3002 <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Pure \u7684\u5929\u624d\u8cc7\u6599\u5c08\u5bb6\u5df2\u91dd\u5c0d\u904b\u7528\u5927\u91cf\u8cc7\u6599\u5efa\u7acb\u66f4\u7a69\u56fa\u7684\u5ba2\u6236\u95dc\u4fc2\u63d0\u4f9b\u5efa\u8b70\u3002\u70ba\u7d00\u5ff5\u9019\u4e00\u5929\uff0c\u4ee5\u4e0b\u662f\u4ed6\u5011\u7684\u6307\u5c0e\u7e3d\u7d50\u3002\u00a0<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-improve-customer-satisfaction-with-data\"><b>\u63d0\u5347\u5ba2\u6236\u5c0d\u8cc7\u6599\u7684\u6eff\u610f\u5ea6<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u8b93\u5ba2\u6236<\/span><a href=\"https:\/\/blog.everpuredata.com\/solutions\/improvi-customer-satisfaction-with-data\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u6eff\u610f<\/span><\/a><span style=\"font-weight: 400;\">\u4e26\u4e0d\u5bb9\u6613\u3002\u7576\u652f\u63f4\u5f9e\u5c31\u5730\u90e8\u7f72\u8f49\u79fb\u5230\u5e7e\u4e4e\u5b8c\u5168\u9060\u7aef\u670d\u52d9\u6642\uff0c\u5c31\u66f4\u56f0\u96e3\u4e86\u3002\u7136\u800c\uff0c\u60a8\u5132\u5b58\u7684\u6709\u95dc\u7279\u5b9a\u5ba2\u6236\u7684\u8cc7\u6599\uff0c\u4ee5\u53ca\u66f4\u5927\u7684\u5b89\u88dd\u57fa\u790e\uff0c\u53ef\u70ba\u60a8\u4ecb\u7d39\u8a31\u591a\u89e3\u6c7a\u554f\u984c\u7684\u65b9\u6cd5\u3002\u4f8b\u5982\uff1a<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">\u5ba2\u6236\u8cfc\u8cb7\u548c\u90e8\u7f72\u8a18\u9304<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u7cfb\u7d71\u7d1a\u670d\u52d9\u5206\u6790<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u4f86\u81ea\u5176\u4ed6\u5ba2\u6236\u7684\u5171\u540c\u8cc7\u6599<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u5143\u4ef6\u4f9b\u61c9\u5546\u7684\u670d\u52d9\u901a\u77e5<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u9019\u4e9b\u8cc7\u6599\u7d50\u5408\u8d77\u4f86\uff0c\u6709\u52a9\u65bc\u60a8\u7684\u670d\u52d9\u5718\u968a\u66f4\u5feb\u89e3\u6c7a\u554f\u984c\uff0c\u5f9e\u800c\u70ba\u60a8\u7684\u9867\u5ba2\u5e36\u4f86\u8a31\u591a\u5e78\u798f\u3002\u4e8b\u5be6\u4e0a\uff0c\u5ba2\u6236\u6eff\u610f\u5ea6\u53ef\u4ee5\u63d0\u9ad8\u516c\u53f8\u7684Net Promoter Score (NPS)\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-put-that-contact-center-data-to-work\"><b>\u8b93\u806f\u7d61\u4e2d\u5fc3\u7684\u8cc7\u6599\u904b\u4f5c\u8d77\u4f86<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u8001\u5f0f\u96fb\u8a71\u7cfb\u7d71\u904e\u6ffe\u4f86\u96fb\u4e26\u6307\u6d3e\u7d66\u5ba2\u670d\u4eba\u54e1\uff0c\u4e3b\u8981\u662f\u96f2\u7aef\u5f0f\u806f\u7d61\u4e2d\u5fc3\uff0c\u4f7f\u7528\u4eba\u5de5\u667a\u6167 \uff08AI\uff09 \u548c CRM \u8edf\u9ad4\u4f86\u7ba1\u7406\u4f86\u96fb\uff0c\u4e26\u8f15\u9b06\u5b58\u53d6\u5ba2\u6236\u8cc7\u6599\u3002\u554f\u984c\u5728\u65bc\uff1a\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u6703\u7522\u751f\u5927\u91cf\u7684\u7d50\u69cb\u5316\u548c\u975e\u7d50\u69cb\u5316\u8cc7\u6599\u3002<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/blog.everpuredata.com\/perspectives\/overcoming-the-challenges-of-contact-center-data\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u5373\u6642\u8cc7\u6599\u5206\u6790<\/span><\/a><span style=\"font-weight: 400;\">\u80fd\u63a8\u52d5\u6c7a\u7b56\uff0c\u9032\u800c\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u3002\u4f8b\u5982\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u548c\u8a9e\u97f3\u8fa8\u8b58\u5de5\u5177\u53ef\u4ee5\u6536\u96c6\u4e92\u52d5\u8cc7\u6599\uff0c\u4ee5\u8b58\u5225\u884c\u70ba\u6a21\u5f0f\u4e26\u9810\u6e2c\u5f8c\u7e8c\u884c\u52d5\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-prioritize-the-customer-experience-every-day\"><b>\u512a\u5148\u8003\u616e\u5ba2\u6236\u9ad4\u9a57 &#8211; \u6bcf\u4e00\u5929<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u5728\u92b7\u552e\u548c\u5be6\u65bd\u4e4b\u5f8c\uff0c\u73fe\u4ee3\u5ba2\u6236\u9ad4\u9a57\u4e0d\u6703\u505c\u6b62\uff0c\u800c\u662f\u61c9\u8a72\u5728\u7c3d\u8a02\u5408\u7d04\u6216\u4e0b\u8a02\u55ae\u4e4b\u5f8c\u6301\u7e8c\u5f88\u4e45\u3002\u5982\u679c\u60a8\u60f3\u66f4\u4e86\u89e3\u60a8\u7684\u9867\u5ba2\uff0c\u5728\u9867\u5ba2\u958b\u59cb\u4f7f\u7528\u7522\u54c1\u5f8c\uff0c\u5c31\u7121\u6cd5\u6d88\u9664\u884c\u70ba\u3002\u9019\u662f\u932f\u5931\u826f\u6a5f\u3002<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pure <span style=\"font-weight: 400;\"><\/span>\u6280\u8853\u5408\u4f5c\u5925\u4f34 <a href=\"https:\/\/www.purestorage.com\/partners\/technology-alliance-partners\/vmware.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">VMware<\/span><\/a> \u904b\u7528<a href=\"https:\/\/blog.everpuredata.com\/perspectives\/customers-should-love-the-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u5ba2\u6236\u7684\u5373\u6642\u71df\u904b\u8cc7\u6599<\/span><\/a><span style=\"font-weight: 400;\">\uff0c\u4f86\u64f4\u5c55\u4e26\u73fe\u4ee3\u5316\u5ba2\u6236\u9ad4\u9a57\u3002<span style=\"font-weight: 400;\"> <\/span>VMware \u5ba2\u6236\u53ef\u4ee5\u9078\u64c7\u53c3\u52a0<\/span><a href=\"https:\/\/www.vmware.com\/solutions\/trustvmware\/ceip.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u5ba2\u6236\u9ad4\u9a57\u6539\u5584\u8a08\u756b<\/span><\/a><span style=\"font-weight: 400;\">\uff0c\u8a72\u8a08\u756b\u70ba\u4ed6\u5011\u63d0\u4f9b\u91dd\u5c0d\u696d\u52d9\u8a2d\u5b9a\u7684\u6df1\u5ea6\u8cc7\u8a0a\u8207\u5efa\u8b70\u3002\u8cc7\u6599\u6703\u8207\u884c\u92b7\u548c\u92b7\u552e\u90e8\u9580\u5206\u4eab\uff0c\u4ee5\u63d0\u4f9b\u984d\u5916\u80cc\u666f\u8cc7\u6599\u548c\u652f\u63f4\u3002\u9019\u662f\u4f9b\u61c9\u5546\u9577\u671f\u8a8d\u8b58\u5ba2\u6236\u7684\u5b8c\u7f8e\u7bc4\u4f8b\u3002<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-take-control-of-your-unstructured-data\"><b>\u638c\u63a7\u975e\u7d50\u69cb\u5316\u8cc7\u6599<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u975e\u7d50\u69cb\u5316\u8cc7\u6599\u8207\u66f4\u8cbc\u8fd1\u5ba2\u6236\u6709\u4f55\u95dc\u4fc2\uff1f \u5145\u5206\u3002\u975e\u7d50\u69cb\u5316\u8cc7\u6599\u662f\u6307\u96fb\u5b50\u90f5\u4ef6\u3001\u804a\u5929\u5c0d\u8a71\u3001\u81ea\u7531\u683c\u5f0f\u7b46\u8a18\u3001\u7269\u806f\u7db2 \uff08IoT\uff09 \u611f\u6e2c\u5668\u8cc7\u6599\u3001\u5f71\u7247\u548c\u5f71\u50cf\u6a94\u6848\u7b49\u8cc7\u8a0a\u3002\u9019\u7a2e\u985e\u578b\u7684\u8cc7\u6599\u50cf\u760b\u72c2\u4e00\u6a23\u6210\u9577\uff0c\u4f30\u8a08\u5c07\u5728\u672a\u4f86\u5169\u5230\u4e09\u5e74\u5167\u4f54\u6240\u6709\u8cc7\u6599\u7684 80%\u3002\u5132\u5b58\u8207\u7ba1\u7406\u662f\u4e00\u5927\u6311\u6230\uff0c\u4f46\u5c0d\u65bc\u77ad\u89e3\u5ba2\u6236\u9ad4\u9a57\u4e5f\u975e\u5e38\u5bf6\u8cb4\u3002<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">\u5982\u679c\u60a8\u53ef\u4ee5\u5132\u5b58\u3001\u7ba1\u7406\u548c\u5b58\u53d6\u9019\u4e9b\u8cc7\u6599\uff0c\u60a8\u5c31\u662f\u9818\u5148\u7af6\u722d\u5c0d\u624b\u7684\u4e00\u5927\u6b65\u3002\u7576\u975e\u7d50\u69cb\u5316\u8cc7\u6599\u88ab\u6b63\u78ba\u5132\u5b58\u548c\u8655\u7406\u6642\uff0c\u516c\u53f8\u53ef\u4ee5\u4f7f\u7528\u60c5\u7dd2\u5206\u6790\u7b49\u5de5\u5177\u4f86\u6316\u6398\u7dda\u4e0a\u5c0d\u8a71\u4e2d\u5305\u542b\u7684\u6df1\u5ea6\u8cc7\u8a0a\u3002\u00a0<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Pure Storage\u00ae FlashBlade\u00ae \u9019\u985e\u7c21\u55ae\u3001\u9ad8\u6548\u80fd\u7684\u8cc7\u6599\u5132\u5b58\u89e3\u6c7a\u65b9\u6848<\/span><span style=\"font-weight: 400;\">\uff0c\u53ef\u5354\u52a9\u60a8\u8655\u7406\u4e0d\u65b7\u589e\u52a0\u7684\u975e\u7d50\u69cb\u5316\u8cc7\u6599\u91cf\uff0c\u4e26\u904b\u7528\u5b83\u4f86\u7372\u5f97\u5ba2\u6236\u5bf6\u8cb4\u7684\u6df1\u5ea6\u8cc7\u8a0a\u3002<a href=\"https:\/\/www.purestorage.com\/products\/file-and-object\/flashblade.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">FlashBlade<\/span><\/a> FlashBlade \u5177\u5099\u7368\u7279\u7684\u6a21\u7d44\u5316Oracle\u67b6\u69cb\uff0c\u80fd\u5920\u7368\u7acb\u64f4\u5145\u5bb9\u91cf\u8207\u6548\u80fd\u3002\u4e5f\u80fd\u5920\u96a8\u8457\u6642\u9593\u6301\u7e8c\u6539\u5584\u3002<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><a href=\"https:\/\/www.purestorage.com\/products\/file-and-object\/flashblade.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u6df1\u5165\u4e86\u89e3 FlashBlade\uff0c\u4ee5\u53ca\u5982\u4f55\u6c38\u4e45\u7c21\u5316\u975e\u7d50\u69cb\u5316\u8cc7\u6599<\/span><\/a><\/em><span style=\"font-weight: 400;\">\u3002<\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-group sticky-content has-mint-green-500-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-radius:20px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<h2 class=\"wp-block-heading has-text-align-center has-ash-gray-500-color has-text-color has-link-color wp-elements-1\" id=\"h-title\" style=\"font-size:px\">Eliminate Complexity<\/h2>\n\n\n\n<p class=\"has-text-align-center has-ash-gray-500-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.208), 1rem);\">Meet the demands of modern unstructured data today and into the future.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-f8bdad00 wp-block-buttons-is-layout-flex\" style=\"margin-top:1em;margin-bottom:1em\">\n<div class=\"wp-block-button is-style-outline button-sticky is-style-outline--2\"><a class=\"wp-block-button__link has-cloud-white-500-color has-basil-green-500-background-color has-text-color has-background has-link-color has-inter-font-family has-custom-font-size wp-element-button\" href=\"https:\/\/www.purestorage.com\/products\/file-and-object\/flashblade.html\" style=\"border-style:none;border-width:0px;border-radius:4px;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.208), 16px);\" target=\"_blank\" rel=\"noreferrer noopener\">Explore FlashBlade<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u70ba\u6176\u795d\u4e86\u89e3\u60a8\u7684\u5ba2\u6236\u65e5\uff0c\u6211\u5011\u7684\u8cc7\u6599\u5c08\u5bb6\u63d0\u4f9b\u4e86\u4e00\u4e9b\u4f7f\u7528\u5927\u91cf\u8cc7\u6599\u7684\u6307\u5c0e\uff0c\u4ee5\u5efa\u7acb\u66f4\u7a69\u56fa\u7684\u5ba2\u6236\u95dc\u4fc2\u3002<\/p>\n","protected":false},"author":522,"featured_media":160449,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_ppma_block_editor_authors":""},"categories":[14546],"tags":[14598,15052,14555,14553,14550,14551,14622,14766],"content-position":[15694],"ppma_author":[14050],"class_list":["post-160440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-perspectives","tag-ai-and-machine-learning","tag-modernization-zh-hant","tag-cyber-resiliency-zh-hant","tag-cybersecurity-zh-hant","tag-data-analytics-zh-hant","tag-data-protection-zh-hant","tag-flashblade-object-storage-zh-hant","tag-vmware-zh-hant","content-position-featured-articles-customer-stories-zh-hant"],"acf":[],"yoast_head":"<!-- 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