Beyond the Bulletin: How Everpure PSIRT Uses Fleet Telemetry to Protect Customers

In the world of cybersecurity, time to remediation is a crucial metric for the success of any security team. When a new vulnerability is discovered, the clock starts ticking. For most organizations, the first few hours are lost to the “discovery fog”—the manual, error-prone process of auditing every rack and data center to answer one question: “Am I affected by this?”

At Everpure, we believe our customers shouldn’t have to fight through that fog alone. While our Product Security Incident Response Team (PSIRT) is hard at work orchestrating the response and coordinating necessary fixes, there is a silent partner working alongside us: Pure1^® telemetry.

The Power of Fleet Intelligence: Moving from Reactive to Proactive Response

Telemetry is often discussed in terms of performance tuning or predicting hardware failures. But for the PSIRT, telemetry is our north star for incident response.

Because the majority of our customers have secure telemetry enabled, the Everpure “hive mind” allows us to see the security posture of the entire fleet in real time. This isn’t about looking at your data—it’s about understanding your metadata, configurations, and software versions.

When a common vulnerability and exposure (CVE) is identified, the standard industry response is to publish a PDF advisory and wait for customers to find it. At Everpure, we’ve flipped the script. Here’s how PSIRT uses telemetry to accelerate your security:

1. Instant impact analysis: Within minutes of identifying a vulnerability, we can query our fleet telemetry. We don’t just see “who is on an old version,” we see who has the specific service or configuration enabled that makes the vulnerability exploitable.
2. Precision triage: Instead of sending a global alert that adds to your scanner noise, we can identify exactly which of your arrays are at risk. We know if your FlashArray^™ system in London is vulnerable, while your FlashBlade^® system in New York is already safe.
3. Proactive outreach: With critical vulnerabilities, we don’t wait for our customers to discover the risk or open a support ticket. Because telemetry provides PSIRT with a real-time map of a threat’s footprint, we can immediately coordinate with our support teams to reach out to affected customers with a customized remediation plan—often before the vulnerability is even widely known. This white-glove approach ensures that instead of a generic alert, our customers receive a direct, actionable path to safety.

Closing the ‘Patching Gap’

The most dangerous time for any data center is the gap between a security fix being released and a customer actually applying it. In traditional storage, this gap is often wide because security fixes are bundled into large software releases that require scheduled downtime.

At Everpure, we’ve decoupled security from the traditional upgrade cycle through our non-disruptive patching architecture:

• Surgical security patches: For critical vulnerabilities, we can deliver targeted patches. Unlike a full Purity upgrade, these patches are designed to be applied quickly and non-disruptively to your current version. This allows you to close a vulnerability window in minutes—during business hours—without the overhead of a full system upgrade.
• Precision via telemetry: This is where our fleet intelligence becomes a force multiplier for your security. Because we have real-time telemetry, our PSIRT and support teams know exactly which versions and configurations are active across the fleet. We use this data to monitor the remediation process with surgical precision—identifying exactly who has already applied a fix and who still needs to. This enables our support team to provide a white-glove experience and reach out proactively to specific customers who require assistance. It ensures that our outreach is relevant, timely, and focused entirely on helping you close the gap.

Security Is a Shared Responsibility

We often say that data storage learns from telemetry. In the context of PSIRT, it means our security response gets smarter and faster with every connected array. By sharing telemetry, you aren’t just managing your storage; you’re joining a collective defense shield.

When the next Friday afternoon vulnerability breaks, you have a choice: You can spend your weekend auditing your environment, or you can rely on a partner that has already done the audit for you. Is your fleet protected? Log in to the Pure1 Security Assessment Center today to see your current security score and exactly where PSIRT and telemetry are working together to keep your data safe.